Rethinking Customs in the Digital Age: Insights from Jointech via SABC News

In a recent segment by SABC News, a spotlight was placed on how customs administrations are adapting to the dynamic challenges brought by the digital trade era. As global e-commerce accelerates, it’s no longer enough for customs to act only as gatekeepers—they must now evolve into strategic facilitators of international trade.

At the 31st Governing Council Meeting of the WCO East and Southern Africa (ESA) Region, held from May 15 to 16, 2025, in Pretoria, South Africa, discussions centered on building a more resilient and modern customs system. During the event, South Africa’s National Treasury and SARS outlined their upcoming e-commerce customs strategy, emphasizing the critical shift toward more digitized, intelligence-driven customs operations.

WCO Secretary General Mr. Ian Saunders emphasized that customs has three key missions: collecting revenue, facilitating trade, and protecting society. These responsibilities are becoming increasingly complex as cross-border e-commerce grows rapidly. International cooperation and standardized procedures are now more important than ever.

In a world facing global trade uncertainty, illicit financial flows, and fast-growing e-commerce, customs agencies must improve risk detection and enforcement through better standards, information sharing, and technology. Governments need to demonstrate strong political commitment and invest in digital infrastructure to effectively combat smuggling and money laundering. Public-private partnerships are also essential. Working closely with businesses helps customs understand supply chains and better target their actions.

Jointech is committed to supporting African customs through innovative Electronic Cargo Tracking Systems that promote digital transformation, improve transparency, and help combat illegal trade. These solutions enhance visibility and security in cross-border transport, streamline customs processes for more accurate control, enable data-driven risk management and compliance, and support digital upgrades for customs and tax authorities.

With cross-border e-commerce continuing to expand worldwide, Jointech will keep leveraging technology to deliver reliable ECTS solutions and platforms that empower customs to strengthen supervision and foster a safer and more transparent global trade environment.